Accepting Delivery/Pickup Orders!

Delivery, Return and Refund policy

Delivery Policy

Thank you for visiting and shopping at ShuangXilou.com. Following are the terms and conditions that constitute our Delivery Policy.

Domestic Delivery Policy

All orders are processed within business days. Orders are not delivered when the shop is closed.

If we are experiencing a high volume of orders, the delivery may be delayed. Please allow additional time in transit for delivery. If there will be significant delivery of your orders, we will contact you via email or telephone.

Delivery Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery MethodEstimate Delivery TimeDelivery Cost
Own Delivery Company On The Same Day Rmxxx
Other Delivery Company On The Same Day Rmxxx

Delivery delays may occasionally occur.

Return & Refund Policy

Thank you for visiting and shopping at ( ShuangXilou.com ). Following are the terms and conditions that constitute our Return & Refund  Policy.

*If you are not entirely satisfied with your purchases, we are here to help 

Refunds

  1. Once we received your item, we will inspect and notify you that we have received your returned item.We will immediately notify you on the status of your refund after inspecting the item.
  2. If your return item is approved, we will initiate a refund to your credit card ( or original method of payment ). You will receive the credit within a certain amount of days, depending on your card issuer’s policy.

Delivery

  1. You will be responsible for paying your own shipping costs for returning your item. 
  2. Shipping costs are non-refundable. If you receive the refund, the cost of shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at  sxl@mkhberhad.com, or call  +6012-328 1163 

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